Terms and Conditions

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Below is a professional, ready-to-use Terms & Conditions document for AmysApp, perfectly suited for an Indian instant + next-day grocery delivery platform.
You can directly publish this on amysapp.com.

Terms & Conditions for AmysApp

Last Updated: 27 November 2025

Welcome to AmysApp (“we”, “our”, “us”).
By accessing or using amysapp.com or the AmysApp mobile/online grocery delivery platform (“Service”), you agree to the following Terms & Conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using our website, app, or services, you confirm that:

  • You are at least 18 years old,
  • You have read and agree to these Terms,
  • You are legally capable of entering into a binding agreement.

If you do not agree, please do not use our service.

2. Services We Provide

AmysApp offers:

  • Instant delivery of groceries (approx. 10–60 minutes depending on availability)
  • Next-day delivery based on slot selection
  • Delivery of grocery, vegetables, fruits, staples, personal care, home essentials, and other household items

All service availability depends on your delivery location.

3. Account Registration

To use our service, you may need to create an account. You agree to:

  • Provide accurate and updated information
  • Keep your login details confidential
  • Be responsible for all activities under your account

We may suspend or terminate accounts involved in fraud, misuse, or policy violations.

4. Orders & Pricing

4.1 Product Availability

All products are subject to availability. If a product is unavailable, we may:

  • Cancel the item
  • Offer an alternative
  • Issue a refund/credit

4.2 Pricing Policy

  • Prices listed on AmysApp may change without notice.
  • In case of a price mismatch, the price at checkout will be considered final.
  • Some offers may be exclusive to online orders and may not be available offline.

4.3 Order Confirmation

An order is confirmed only after you receive:

  • An order confirmation notification, AND
  • Successful payment (if prepaid)

We reserve the right to cancel or reject an order due to operational issues, payment failure, or policy violations.

5. Payments

We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) for eligible orders

5.1 Payment Security

We do not store full card details.
All payments are processed through secure third-party gateways.

5.2 COD Terms

  • COD eligibility may vary by location and order value.
  • Refusing COD orders repeatedly may lead to account restrictions.

6. Delivery Policy

6.1 Instant Delivery

Delivery time varies between 10–60 minutes depending on:

  • Inventory
  • Rider availability
  • Traffic and weather
  • Customer location

6.2 Next-Day Delivery

You may choose delivery slots.
Slot availability is not guaranteed and may change.

6.3 Delivery Attempts

  • The rider will attempt delivery at the provided address.
  • If the customer is unreachable or address is incorrect, the order may be:
    • Marked as cancelled
    • Subject to return/restocking fee for perishable items

7. Returns, Refunds & Cancellations

7.1 Cancellations by Customer

  • Orders can be cancelled before they are packed or dispatched.
  • Once packed/dispatched, cancellation may not be possible.

7.2 Returns

We allow returns if:

  • The delivered product is damaged
  • The delivered product is expired
  • Wrong product was delivered

Returns are not accepted for:

  • Perishable items (vegetables, fruits, dairy, frozen goods) unless damaged/expired
  • Opened or used products
  • Items marked “Non-Returnable”

7.3 Refunds

Refunds are issued via:

  • Original payment method
  • AmysApp credits/wallet (faster refunds)

Refund processing time: 2–7 working days depending on payment partner.

8. User Responsibilities

You agree NOT to:

  • Misuse the service
  • Create fake or duplicate accounts
  • Place fake orders
  • Harass delivery partners or staff
  • Use automated tools to access our app
  • Violate any applicable Indian laws

Violation may result in:

  • Account suspension
  • Order cancellation
  • Legal action (where applicable)

9. Intellectual Property

All content on AmysApp, including:

  • Logos
  • Images
  • Designs
  • Text
  • Software
  • Branding

…is our intellectual property. You may not copy, distribute, or modify it without written permission.

10. Third-Party Links

We may provide links to third-party payment gateways or service providers.
We are not responsible for their content, policies, or practices.

11. Limitation of Liability

We are not liable for:

  • Delays due to traffic, weather, or unforeseen issues
  • Losses resulting from incorrect addresses
  • Unavailability of products
  • Payment gateway errors
  • Any indirect, incidental, or consequential damages

Our maximum liability shall not exceed the order value.

12. Suspension or Termination

We reserve the right to suspend or terminate your access if you:

  • Violate these Terms
  • Misuse the platform
  • Engage in fraudulent behavior
  • Harass staff or delivery partners

13. Governing Law

These Terms are governed by the laws of India.
Disputes shall be subject to the jurisdiction of courts in Dehradun, Uttarakhand (or your operational city).

14. Changes to These Terms

We may update these Terms at any time.
Continued use of our services means you accept the updated Terms.

15. Contact Information

For any questions regarding these Terms, reach out to us:

AmysApp
Email: support@amysapp.com
Website: www.amysapp.com