Shipping & Delivery Policy

Last Updated: 27 November 2025

Thank you for choosing AmysApp (“we”, “our”, “us”).
This Shipping & Delivery Policy explains how deliveries are processed, timelines, service areas, and conditions for instant and next-day grocery delivery.

By using amysapp.com or the AmysApp mobile app, you agree to the terms outlined below.

1. Service Coverage

AmysApp currently delivers in selected locations within India.

Delivery availability may vary based on:

  • Pincode
  • Local inventory
  • Distance from our fulfillment center
  • Rider availability

If your area is not serviceable, you will be notified at checkout.

2. Delivery Types

We offer two types of delivery options:

2.1 Instant Delivery

Estimated Delivery Time: 10–60 minutes
Delivery time depends on:

  • Product availability
  • Distance from store
  • Traffic conditions
  • Rider availability
  • Weather conditions

Important:
Actual delivery time may vary. Instant delivery is subject to operational feasibility.

2.2 Next-Day Delivery

Customers can choose preferred delivery slots for the next day.

Slot availability depends on:

  • Order volume
  • Inventory
  • Rider capacity

Slots may be rescheduled in case of unexpected operational challenges.

3. Delivery Charges

Delivery charges may apply based on:

  • Order value
  • Delivery type (Instant / Next-day)
  • Location
  • Ongoing promotions

Delivery charges (if any) will be shown at checkout before payment.

Free delivery offers may be introduced during promotions.

4. Order Processing & Timelines

4.1 Order Processing

Orders are processed immediately after confirmation.

For instant orders:

  • Picking and packing start instantly
  • Rider assignment happens automatically

For next-day orders:

  • Orders are scheduled for later processing
  • Packing occurs closer to the chosen delivery slot

5. Delivery Attempts

5.1 Successful Delivery

A delivery is considered successful when:

  • Rider reaches the address
  • Customer or authorized recipient accepts the order

5.2 Failed Delivery

Delivery may fail when:

  • Customer is unreachable
  • No one is available at the address
  • Address is incorrect or incomplete
  • Building security denies entry
  • Customer refuses delivery without valid reason

If delivery fails:

  • Instant delivery orders will not be refunded for perishables
  • Next-day delivery orders may incur restocking or return fees
  • Repeated failed deliveries may lead to account restrictions

6. Delivery Partner Behavior

We ensure all delivery partners are:

  • Verified
  • Trained
  • Monitored through GPS
  • Evaluated through customer feedback

Misbehavior by any rider should be reported to: support@amysapp.com

7. Address Accuracy

Customers are responsible for:

  • Providing correct delivery address
  • Providing accurate doorstep instructions
  • Keeping phone available during delivery

Incorrect addresses may lead to:

  • Delays
  • Failed deliveries
  • Refund ineligibility

8. Delivery of Perishable Items

Perishable products include:

  • Vegetables
  • Fruits
  • Dairy items
  • Frozen foods
  • Bakery items

These items:

  • Are delivered with priority
  • Cannot be returned unless damaged or spoiled
  • Must be checked immediately upon delivery

9. Order Tracking

Customers can track their order through:

  • AmysApp mobile app
  • SMS updates
  • Email alerts

Tracking includes:

  • Order picked
  • Packed
  • Rider assigned
  • Rider location
  • Delivered

10. External Factors Outside Our Control

Delivery delays may occur due to:

  • Traffic
  • Weather
  • Festivals/strikes
  • Technical issues
  • High-order volume
  • Natural disasters

We will always try to minimize delays, but such situations are beyond our direct control.

11. Contactless Delivery

Customers may choose contactless delivery through instructions at checkout.

The rider will:

  • Leave the order at the designated spot
  • Notify the customer via phone or app

AmysApp is not responsible for losses arising after contactless delivery completion.

12. Customer Support

For delivery issues, you can contact us:

AmysApp Delivery Support
Email: support@amysapp.com
Website: www.amysapp.com