Refund & Cancellation Policy

Last Updated: 27 November 2025

Thank you for shopping with AmysApp (“we”, “our”, “us”).
This Refund & Cancellation Policy explains how order cancellations, returns, and refunds work on amysapp.com and the AmysApp mobile application.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

You may cancel your order before it is packed or dispatched.

Cancellations are allowed when:

  • Items are still being picked
  • Order status is “Pending” or “Processing”
  • No rider has been assigned yet

Cancellations are NOT allowed when:

  • Order is already packed
  • Rider has already picked up the order
  • The order is in transit
  • It is an instant delivery order that is already assigned

If cancellation is not permitted, the order will be delivered and no refund will be issued.

1.2 AmysApp-Initiated Cancellation

We may cancel your order due to:

  • Product unavailability
  • Delivery location outside our service area
  • Payment failure
  • Technical issues
  • Fraudulent or suspicious activity
  • Customer unreachable (after multiple attempts)
  • Inaccurate/invalid delivery address

If we cancel, you will be notified and a refund will be issued where applicable.

2. Return Policy

2.1 Eligible Returns

You may request a return or replacement if:

  • Item is damaged
  • Item is expired
  • Wrong product delivered
  • Quantity mismatch
  • Packaging is tampered

Return window: Within 24 hours of delivery.
(For packaged items, photos/videos may be required.)

2.2 Non-Returnable Items

For health, hygiene, and safety reasons, the following cannot be returned unless damaged or expired:

  • Fresh vegetables
  • Fresh fruits
  • Dairy items (milk, paneer, curd, etc.)
  • Frozen items
  • Bakery items
  • Ready-to-eat meals
  • Opened or used products
  • Items marked as non-returnable in the app

3. Refund Policy

3.1 Refund Eligibility

Refunds are applicable if:

  • Order was cancelled by customer before packing
  • Order was cancelled by AmysApp
  • Returned product is approved by our quality team
  • Items delivered were damaged, expired, or incorrect

Refund will NOT be given if:

  • Customer refused the order without valid reason
  • Address was incorrect/unreachable
  • Perishable items were rejected without issue

3.2 Refund Modes

Refunds will be issued to:

  • Original payment method (UPI, card, wallet, net banking)
  • AmysApp Wallet/Credits for faster refunds (optional)

3.3 Refund Processing Time

  • UPI: 24–48 hours
  • Wallets: 24–72 hours
  • Credit/Debit Cards: 3–7 working days
  • Net Banking: 2–5 working days
  • AmysApp Credits: Instant

Processing time may vary based on payment partner/bank.

4. Replacement Policy

If a product qualifies for return due to damage, wrong item, or quality issue, you may choose:

  • Full Refund, or
  • Free Replacement (subject to availability)

Replacements are delivered within 24–48 hours depending on stock.

5. Failed Delivery Policy

A delivery may fail if:

  • Customer is not reachable
  • Address is incomplete or incorrect
  • No one is available to receive the order
  • Customer repeatedly refuses COD orders
  • Building/society security denies entry

In such cases:

  • Perishable items will not be refunded
  • Non-perishable items may attract a restocking fee

Repeated failed deliveries may lead to account restrictions.

6. Special Cases

6.1 Instant Delivery Orders

Since these orders move fast:

  • Cancellation is only possible before rider pick-up
  • After pick-up, no cancellation or refund will be issued unless there is a quality issue

6.2 Promotional/Discounted Products

Items bought on sale or discount follow the same return policy.
However, refund will reflect only the amount you paid, not the original price.

7. Abuse of Return/Cancellation Policy

We reserve the right to:

  • Deny services
  • Block accounts
  • Cancel orders
  • Withhold refunds

…if customers misuse the policy or consistently engage in:

  • Fake complaints
  • False claims
  • Excessive returns
  • COD refusals
  • Fraudulent activities

8. Contact Us

If you have questions, or wish to raise a return/refund request, contact:

AmysApp Support Team
Email: support@amysapp.com
Website: www.amysapp.com