Replacement Policy

Last Updated: 27 November 2025

At AmysApp, we prioritize the freshness, safety, and quality of every product delivered.
This Replacement Policy explains when and how customers can request a replacement for delivered items.

1. Eligibility for Replacement

A product may be eligible for replacement if any of the following issues occur:

✔️ Damaged item

(The product is broken, crushed, leaking, torn, or physically damaged)

✔️ Wrong item delivered

(Product delivered does not match what was ordered)

✔️ Missing item

(One or more products were not delivered but were billed)

✔️ Quantity mismatch

(Delivered quantity is less than what was ordered)

✔️ Expired or near-expiry product

(Product is expired or has an unreasonably short shelf-life)

✔️ Poor-quality perishables

(Vegetables, fruits, or other perishables are spoiled, rotten, or unusable)

Replacement request window:
⏱️ Must be raised within 24 hours of delivery.

2. Items Not Eligible for Replacement

For safety and hygiene reasons, certain items cannot be replaced unless damaged or spoiled:

  • Fresh fruits
  • Fresh vegetables
  • Dairy items (milk, paneer, curd, etc.)
  • Frozen foods
  • Bakery items
  • Ready-to-eat items
  • Opened, used, or partially consumed items
  • Products without original packaging
  • Products marked Non-Returnable / Non-Replaceable in the app

3. How to Request a Replacement

Replacement requests can be made through:

a) AmysApp Support Email:

📩 support@amysapp.com

b) AmysApp Mobile App Chat/Support Section

(If available in your app build)

c) Call Support (if applicable)

(Optional — you may add a number later)

Required details:

  • Order ID
  • Product name
  • Issue description
  • Clear photos/video of the damaged/incorrect product
  • Delivery time & date

Our Quality Team will review the request within 24–48 hours.

4. Resolution Timeline

Once your request is approved:

✔️ Instant Delivery Areas

Replacement delivered within 4–12 hours, subject to product availability.

✔️ Next-Day Delivery Areas

Replacement delivered in the next available slot or within 24–48 hours.

If the replacement item is unavailable, we will issue:

  • Full refund, or
  • AmysApp Credits (faster option)

5. Additional Guidelines

5.1 Partial Replacement

If only one item in a multi-item order is defective, only that item will be replaced or refunded.

5.2 Return of Wrong/Damaged Item

In some cases, riders may collect the defective or incorrect item during replacement.

If the customer refuses to return the wrong item (when requested), the replacement/refund may be cancelled.

5.3 False or Fraudulent Claims

AmysApp reserves the right to:

  • Deny the replacement
  • Block the customer’s account
  • Review order history for abuse
  • Take necessary action for fraudulent complaints

6. Situations Where Replacement May Be Declined

A replacement claim may be rejected if:

  • Issue was reported after 24 hours
  • Product was used or consumed
  • Customer refused to share required photos/videos
  • Product was fine upon verification
  • Rider could not collect the defective item due to customer unavailability
  • Customer repeatedly misuses return/replacement system

7. Contact Us

For any concerns or replacement requests, contact:

AmysApp Replacement Support
Email: support@amysapp.com
Website: www.amysapp.com